REFUND & MONEY BACK GUARANTEE POLICY

Last Updated: 13 August 2026

Thank you for choosing 8PM.

We want our refund policy to be simple and clear. Eligibility depends on the type of purchase you make.

1. 90-Day Money Back Guarantee: Quarterly Subscription

Your first qualifying quarterly subscription order is covered by our 90-Day Money Back Guarantee.

If you decide 8PM is not right for you, you may request a refund within 90 calendar days from the date your first quarterly subscription order is fulfilled.

To qualify:

• the purchase must be your first qualifying 8PM subscription order;

• the refund request must be submitted within 90 days of fulfillment; and

• you must not have previously claimed an 8PM Money Back Guarantee.

The Money Back Guarantee applies only to the eligible first subscription order.

It does not apply to subscription renewals, additional purchases, upsells, replacement shipments, or subsequent orders.

Changing subscription frequency or moving between subscription plans does not restart, extend, or create a new Money Back Guarantee period.

2. 30-Day Money Back Guarantee: Monthly Subscription

Your first qualifying monthly subscription order is covered by our 30-Day Money Back Guarantee.

If you decide 8PM is not right for you, you may request a refund within 30 calendar days from the date your first monthly subscription order is fulfilled.

To qualify:

• the purchase must be your first qualifying 8PM subscription order;

• the refund request must be submitted within 30 days of fulfillment; and

• you must not have previously claimed an 8PM Money Back Guarantee.

The Money Back Guarantee applies only to the eligible first subscription order.

It does not apply to renewals, additional purchases, upsells, replacement shipments, or subsequent orders.

3. One Money Back Guarantee Per Customer

The Money Back Guarantee may be claimed only once per customer.

Purchasing under a different subscription frequency, changing plans, cancelling and resubscribing, or making another purchase does not create a new guarantee period.

We reserve the right to decline duplicate or abusive claims where we reasonably determine that multiple claims relate to the same customer.

4. One-Time Purchases

All one-time purchases are final sale and are not eligible for the Money Back Guarantee.

This includes one-time products purchased through:

• our website;

• checkout;

• post-purchase upsells;

• stock-up offers; and

• other promotional offers identified as one-time purchases.

This does not affect your rights if a product arrives damaged, defective, incomplete, incorrect, or where applicable law otherwise requires a remedy.

5. Subscription Renewals

Subscription renewal orders are not refundable under the Money Back Guarantee.

Cancelling your subscription prevents future eligible recurring charges but does not automatically refund an order that has already been processed.

You are responsible for managing or cancelling your subscription before the applicable renewal is processed.

6. Returns Under the Money Back Guarantee

You do not need to return an opened bottle unless we specifically ask you to do so.

For quarterly subscription refunds, we may require unopened bottles from the refunded order to be returned before completing the refund.

If a return is required, our support team will provide return instructions.

Please do not send products back without first contacting us.

7. Damaged, Defective, Incorrect or Missing Products

If your order arrives:

• damaged;

• defective;

• missing an item; or

• containing an incorrect product,

please contact us at hello@take8pm.com as soon as reasonably possible.

Include your:

• name;

• order number;

• email address used to place the order; and

• a description of the issue.

We may request photographs where reasonably necessary to assess a damaged or incorrect shipment.

Depending on the circumstances, we may provide a replacement, refund, or other appropriate remedy.

8. How to Claim the Money Back Guarantee

To request a refund under the Money Back Guarantee, contact:

hello@take8pm.com

Please provide:

• your full name;

• your order number; and

• the email address used to place the order.

You may tell us why 8PM was not right for you, but providing product feedback is optional and does not determine whether an otherwise eligible claim is approved.

9. Refund Processing

Approved refunds will generally be issued to the original payment method.

Financial institutions and payment providers may require additional time to post a refund after we process it.

Shipping charges, expedited shipping charges, duties, taxes, or other charges may be non-refundable except where required by law or expressly stated otherwise.

10. Subscription Cancellation

Requesting a refund and cancelling a subscription are separate actions.

If you no longer want future subscription orders, you should cancel your subscription through the customer subscription portal or contact hello@take8pm.com.

Where you request a Money Back Guarantee refund, we may also cancel the related subscription unless you tell us you wish to keep it active.

11. Purchases Through Third Parties

This policy applies to eligible purchases made directly through 8PM.

Products purchased through third-party marketplaces, retailers, or other sellers are subject to the refund and return policies of the seller from whom you purchased.

12. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify rights that cannot lawfully be excluded under applicable consumer protection law.

13. Contact Us

Questions about refunds, returns, subscriptions, or the Money Back Guarantee can be sent to:

8PM
Operated by: Nourished Natural Health, Inc
Email: hello@take8pm.com
Address: 18121 E. Hampden Ave. Colorado, 80011